Golden Steer harkens to more traditional, pragmatic methods of cooking. With premium ingredients, unique flavor combinations, and simple recipes, even the busiest of people can find the time and confidence to make every meal a cut above. We sell premium pantry goods and the highest quality meat in America. We understand that the integrity of that product is critical, which is why we work with a premier shipping partner whose facilities are carefully regulated and designed for perishable products. We are experts in premium food products; they are experts in shipping. 

All our products are prepared by our in-house team. To maintain the highest quality with meat, our products are individually vacuum sealed after being hand-cut. Products are then frozen prior to shipment. To ensure that your product remains in excellent condition, products are placed inside an insulated cooler and filled with ice packs based on seasonal weather and distance from our fulfillment partner to the delivery address zip code. It’s a science. All additional packaging is then placed inside a sealed plastic envelope to prevent any moisture soaking the paper. The insulated interior boxes are incredibly sturdy and extremely effective and durable.

Order Processing

Upon receipt of your order, our team works diligently to process and prepare it for shipment. Our typical fulfillment time ranges from 1 to 3 business days, depending on the complexity of the order and current order volume. Rest assured, we strive to expedite this process to ensure your order is shipped at the earliest opportunity.

Shipping Schedule

To maintain the utmost quality of our products and guarantee timely delivery, we limit shipping to Monday through Thursday of each week. Orders placed after 11am Pacific Time Thursday will be processed the following Monday. This ensures that your products are dispatched promptly and have the shortest possible transit time to maintain freshness and quality.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can also track the progress of your shipment through the link provided in your order confirmation email or by logging into your Golden Steer account.

Non-Perishable Items (Seasoning Blends, General Merchandise, etc.):

USPS or UPS Standard Shipping (3-5 business day delivery)

• Under $100 orders: $5 charge
• Over $100 orders: Free

Perishable Items (Meat, Seafood, Butters & Sides, etc.):

UPS 2-Day Shipping (1-3 business day delivery)

• Under $100 orders: $5 charge
• Over $100: Free

Expedited Shipping (All Items):

UPS Overnight Shipping

• Guaranteed Delivery: $40 charge

Please note – these delivery estimates may be impacted by weather conditions and peak holiday shipping seasons.

We ship with UPS and USPS. On the day your order ships, you will receive an email with your package's tracking number. We deliver within the continental United States. At this time, we are unable to process international orders or deliver to PO and APO/FPO Boxes, Hawaii, Alaska, Puerto Rico, Guam, or other U.S. territories.

Golden Steer makes every attempt to fulfill orders as promptly as possible; however, holidays and unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.

• All shipments require a street address (sorry, no PO boxes).
• Golden Steer is not responsible for incorrect or incomplete shipping addresses. Be sure to double-check addresses. 
• Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
• Golden Steer is not responsible for shipment delays caused by adverse or unpredictable weather conditions.
• Be sure to double check gift recipient addresses.
• Billing customers are responsible to make sure gift recipients are available for delivery.
  
  

Please reach out to customer service with any questions or requests regarding scheduling at rare@goldensteer.com.

We are unable to make product modifications once an order has been confirmed. While we will make every attempt to fulfill requests to modify addresses, gift notes, etc. prior to shipment, once an order is in processing mode minimal changes are allowed to be made. All order modifications must be received during normal business hours. No modifications will be made for requests made on Saturday or Sunday.

 

We have a 30-day return policy, which means you have 30 days after receiving your non-food item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at rare@goldensteer.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any customer service questions at rare@goldensteer.com.
 

We have a 24-hour refund or reship policy, which means you have 24 hours after receiving your item to request a refund or a reshipment if the product is damaged or inedible.

In order to issue a refund or reshipment we require photo and/or video of damaged or inedible product.

Due to our products being perishable returns are never an option. Once you’ve taken photo and/or video evidence of damaged or inedible products we do ask you to dispose of the items. 

To start a refund or request a reshipment, you can contact us at rare@goldensteer.com. The review process will take no longer than 14 days from date of initiation. Returns and reshipment are accepted at the discretion of the customer service team member. If your refund is accepted, we’ll initiate the refund back to the payment provided. The refund should reflect on the account in 3-5 business days. Items sent back to us will never be accepted. If your reshipment is accepted the new product will be sent out at the sender's expense.

You can always contact us for any customer service questions at rare@goldensteer.com.
 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as merchandise or literature). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve assessed your issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.